Michelle Fakes, Dynamic Training & Development

What I Do

What I Offer & How I Can Help

A recent survey indicated that many teams are spending a lot of time learning how to work effectively together rather than actually getting the work done. This wastes time and costs money. But what if you could create a functional, cohesive team dynamic in a fraction of the time?

I can help you develop and retain your existing employees, improve internal relationships to boost productivity, and equip your managers with those all-important “people skills” needed to lead a team to success.

Many of my programmes and courses are underpinned by the Everything DiSC® framework. This easy to follow model and psychometric tool can be used to develop individuals, teams, and entire workforces. The tools and applications are designed to give participants a better understanding of themselves and teach them how to respond positively to any situation. Everything DiSC® also focuses on empathy, understanding others, and cultivating positive working relationships.

Develop your employees!

I offer a series of stand-alone workshops in the following categories.

Find out more

Building Effective Teams

Are your team members struggling to communicate effectively?  Do they spend too much time learning how to work with each other and too little time getting the work done? Are they wasting time, falling behind on projects, and seeing forward momentum stall?  If you are experiencing any of these frustrations I can help. Great teamwork is the foundation of a successful business.

People Skills for Managers

Management development training ensures your managers are fully prepared to lead their teams, giving them the people skills they need to successfully recruit, manage, and develop the best talent.

Whether you need a grounding in the basics for new managers, a refresher course, or advanced development activities for experienced managers, I can help. Because any team is only as good as its leader.

Customer Service

According to research by author and business strategist Frederich F. Reichheld of Bain & Company, it costs five to six times more to attract a new customer than to retain an existing one. This means that if your customer service is not up to scratch, you’ll be losing money.

Whether you engage with your customers digitally, face to face, or on the phone, you only get one chance to create a good first impression. According to the UK Customer Satisfaction Survey, quality of service and friendly, approachable staff are the top two factors that encourage repeat purchases.

I can provide first class customer service training to ensure that your team members are making customer care the priority it deserves to be.

Talent Development

Do you want to develop your employees’ potential, increase their capabilities, and ensure they’re ready for future challenges? Talent development benefits both your people and your bottom line.

When their potential is recognised and nurtured, your employees will feel more satisfied and fulfilled in their work. This means that you’ll retain your best people for longer and get the most out of their skills.

Want to know more?

Testimonials

I have been working with Michelle regularly for five years.  We have worked together on a talent programme, which helps front line employees in junior grades achieve their career goals and aspirations.  The results may be tangible results like a promotion or intangible outcomes such as increased confidence and self-awareness. 

Michelle is my ‘trainer of choice’, and I enjoy working with her for various reasons. Michelle is knowledgeable and will listen to the customer to understand the requirements of any training provided.  She can also recognise and suggest other training elements to enhance the original request.  Michelle is authentic, professional, and credible, with an aptitude for getting the task done quickly and expertly.  I enjoy working with Michelle because I know the outcome of any training provided by her will be impactful and resonate with my delegates.  Her work and ethics cannot be criticised as they are exemplary, and with Michelle on board, you can be assured you will be receiving quality service.

I would describe Michelle’s work as meticulous, encompassing, immersive and proactive.  Michelle can identify where different techniques are needed to achieve the required results. Michelle has worked with HMRC for several years, and it is always a pleasure to have her support on the development programme.  My delegates have benefited from her insights and comparison from private organisations and comparing with HMRC.  This ability to draw comparisons allows the delegates to understand the illustration and practice the topic being taught.  As a result of her interventions, delegates have utilised the skills and training shared to help them improve communication skills and understand bias training, leading to improved relationships in the workplace and in many cases, promotion.

I would recommend Michelle for all the above reasons, mainly because Michelle will deliver what you ask and more.

An excellent service from an exemplar individual, Michelle, will genuinely enhance any learning event.

Tracey Watson-Smith

Talent Manager
HMRC

Michelle is an excellent ambassador for our company as she is always professional, delivers the workshops to the highest standard and ensures that all clients get sufficient (if not more) attention during and after the workshops.

She is thoroughly prepared for each workshop and constantly provides feedback to assist with project and content development.

She ensures that she adapts her delivery style accordingly and always considers the range of barriers that clients may face when attending workshops.

She has shown flexibility when working with our company and understanding our limitations or restrictions.

She is passionate about supporting people, no matter at what stage in their journey.

Summary - to work with Michelle, you would expect:

  1. Professionalism
  2. Thorough understanding of project needs, therefore, depicted in the high standard of delivery and production of required outcomes
  3. Feedback - constant feedback provided to ensure that lessons are learnt and incorporated into delivery and also into future delivery design/development.
  4. Support - sharing of ideas, accommodating and passion for supporting our clients.

Sheridan Sulskis

CEO
Coventry and Warwickshire Reinvestment Trust


Michelle’s knowledge, leadership and creativity has been an invaluable resource in our collaborations, an example of this can be seen in the recent delivery of a talent development programme, taking on the role as spokesperson to get to know better the needs of the client and as such aided in the delivery of a bespoke programme.

As one of the programme leads, Michelle, provided insight, challenge and support for the respective candidates and demonstrated what it meant to be an exemplar in the field through the way she engaged with her cohort.

The pleasure of working side by side with Michelle was all mine and I look forward to our next collaboration.

Allan Daley MSc
Director
AD Learning Consultancy Ltd

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